Warranty Policy

Effective Date: October 4, 2025

At SEAMAE, we are committed to delivering genuine, stable, and fully functional digital products, including software, licensed accounts, and digital keys, that perform as described. To ensure your rights and provide the best possible experience, we have established the following detailed warranty policy.

1. Scope and Duration of Warranty

Applicable Products: This policy applies to all software, licensed accounts, and digital products purchased directly through the SEAMAE store.
Warranty Period: One (1) year (12 months).
Commencement: The warranty period begins on the date the product is successfully delivered to you or activated.

2. What is Covered by the Warranty? (Eligibility)

Our warranty service applies to products that meet the following conditions and are experiencing issues due to inherent technical faults:

System-Side Errors: The warranty covers incidents confirmed to be caused by technical faults from the software provider or platform, including:
- Failure to activate the product with the provided license key or account information.
- The license or account becoming unexpectedly invalidated or disabled.
- Other technical defects inherent to the product itself.
Compliance with Usage Guidelines: The customer has correctly followed all installation instructions and complied with the terms of use set forth by the software provider.
Account Integrity: The customer has not altered core login credentials (original email, password, etc.), transferred the account to a third party, or tampered with the product’s default configuration.

3. What is Not Covered by the Warranty? (Exclusions)

SEAMAE is not responsible for and will not provide warranty service for issues arising from:

User-Induced Errors:
- Incorrect operation, installation, or configuration that does not follow official guidance.
- Violation of the software provider’s terms and conditions.
- Unauthorized changes to account information, settings, or the product’s structure.
External Factors:
- Errors caused by incompatible user hardware, operating systems, or conflicting software.
- Problems originating from the user’s internet connection or network configuration.
Data Loss: SEAMAE is not responsible for backing up or restoring any personal data, documents, designs, or projects created or stored using the software. Customers are solely responsible for regularly backing up their important data.

4. Warranty Claim and Support Process

To ensure your request is processed quickly and accurately, please follow the steps below:

Step 1: Contact SEAMAE Support When you encounter an issue, please contact our support team immediately through the official channels listed below.
Step 2: Provide Necessary Information For the most effective support, please provide the following details:
- Your order number, or the email/phone number used for the purchase.
- The name of the product experiencing the issue.
- A detailed description of the problem, accompanied by screenshots or video evidence (if possible).
Step 3: Verification and Resolution Our technical team will receive, investigate, and determine the cause of the issue. If the fault is confirmed to be covered by our warranty, we will proceed with one of the following solutions:
- Provide step-by-step guidance to resolve the issue.
- Issue a new, replacement license key or account.
- Provide direct technical assistance to fix the problem.
Processing Time: All warranty claims will be addressed and resolved within seven (7) working days from the time we receive all necessary information from you.