Effective Date: December 6, 2025

Welcome to Seamae (“we,” “our,” or “us”). We operate a global digital marketplace that connects buyers (“Customers”) with creators and vendors (“Sellers”) of high-quality digital products.

We value the trust you place in us when sharing your personal data. This Privacy Policy describes how we collect, use, and disclose your information when you access our website seamae.store (the “Site”) or use our services.

1. Information We Collect

To facilitate transactions between Buyers and Sellers, we collect information in several ways:

A. Information You Provide Directly

  • For Buyers: When you purchase a digital product, we collect your name, email address, billing country, and payment information.

  • For Sellers: To comply with financial regulations and “Know Your Customer” (KYC) standards, we collect additional information including your government-issued ID, business registration details, tax identification number, and payout account details (e.g., Stripe Connect or bank account information).

  • Communications: Information you provide when contacting our support team or communicating with Sellers via our platform.

B. Information Collected Automatically

  • Device & Usage Data: We automatically log your IP address, browser type, operating system, and interaction data (pages viewed, time spent) to detect fraud and improve site performance.

  • Cookies: We use cookies to remember your session, keep your cart active, and analyze traffic.

C. Information from Third Parties

  • Social Logins: If you register via Google or Facebook, we collect your basic profile information (name, email, avatar) as permitted by your privacy settings with those platforms.

  • Payment Processors: We receive transaction confirmation and fraud analysis data from our payment partners (Stripe, Google Pay, Apple Pay), but we do not store your full credit card numbers on our servers.

2. How We Use Your Information

We use your data for the following specific purposes:

  • To Facilitate Transactions: Processing payments and delivering the digital license/file to the Buyer.

  • To Manage Marketplace Operations: Verifying Seller identities, processing payouts, and calculating applicable taxes/fees.

  • Fraud Prevention: Using tools (such as Stripe Radar) to detect suspicious activities, prevent unauthorized transactions, and protect both Buyers and Sellers.

  • Dispute Resolution: Investigating claims or disputes between a Buyer and a Seller regarding a purchase.

  • Communication: Sending order confirmations, invoices, policy updates, or marketing emails (only with your consent).

3. Sharing Your Information

As a marketplace, sharing certain information is necessary to fulfill orders:

  • Between Buyer and Seller: When a Buyer purchases an item, we share the Buyer’s username and necessary transaction details (but never payment card info) with the Seller to facilitate support and license verification.

  • Service Providers: We share data with trusted third-party vendors who help us operate, such as:

    • Payment Processors: Stripe, Google Pay, Apple Pay.

    • Cloud Hosting & Security: Cloudflare, AWS.

    • Analytics: Google Analytics.

  • Legal Compliance: We may disclose information if required by law, court order, or to protect the rights and safety of Seamae and our users.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (such as tax and accounting laws).

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. You can manage your account settings directly on the Site or contact us for assistance.

6. Security

We implement industry-standard security measures, including SSL encryption and strict access controls, to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us. We are here to help.

  • Email: [email protected]

  • Live Chat: Available 24/7 via the chat widget on our website.

  • Mailing Address: Seamae Store (Operated by SEAMAE TECHNOLOGY COMPANY LIMITED) No. 01, Hoang Van Thai Street, Hoa Minh Ward, Lien Chieu District, Da Nang City, Vietnam.