Effective Date: December 6, 2025

SEAMAE TECHNOLOGY COMPANY LIMITED (“Seamae,” “we”) is a digital marketplace. As such, we do not ship physical products. All products sold on our platform are delivered electronically.

This policy outlines how and when you will receive the digital products purchased on seamae.store.

1. Delivery Methods

We offer Instant Digital Delivery for the majority of products listed on our marketplace. Upon successful payment, your product will be delivered via one or both of the following methods:

  • Email: A confirmation email containing your license key, download link, or account credentials will be sent to the email address provided at checkout. Please check your Spam/Junk folder if you do not see it in your Inbox.

  • User Dashboard: You can access your purchased items anytime by logging into your account on Seamae, navigating to “My Account” > “Orders” or “Downloads”.

2. Delivery Timeframe

  • Instant Delivery (Automated): For most software keys and gift cards, delivery is immediate (within 5-10 minutes) after payment confirmation.

  • Manual Delivery (Seller-Fulfilled): Some specialized items (e.g., specific game accounts or managed services) may require manual processing by the Seller. In these cases, the guaranteed delivery time is within 24 hours (or as specified in the product description).

3. Shipping Costs

Since all products are digital:

  • Shipping Fee: $0.00 (Free).

  • Handling Fee: We do not charge any handling fees for digital delivery.

4. Geographical Restrictions

We deliver digital products globally to customers in all countries where our payment gateways (Stripe, Google Pay) are accepted. However, some license keys may be Region-Locked (e.g., “Europe Only” or “US Only”).

  • Responsibility: Please carefully check the “Region” field on the product page before purchasing to ensure the key will work in your country.

5. Issues with Delivery

If you have not received your product within the stated timeframe:

  1. Check your Spam/Junk email folder.

  2. Verify your order status in “My Account”.

  3. Contact the Seller directly via the order page.

  4. If the Seller does not respond, contact Seamae Support at [email protected].

6. Contact Information

  • Company Name: SEAMAE TECHNOLOGY COMPANY LIMITED

  • Email: [email protected]

  • Address: No. 01, Hoang Van Thai Street, Hoa Minh Ward, Lien Chieu District, Da Nang City, Vietnam.