Shipping & Delivery

Effective Date: February 11, 2026

Jurisdiction: Laws of England and Wales

Delivery Type: 100% Electronic (No Physical Shipping)

At SEAMAE, we specialize in the instantaneous delivery of digital assets. This policy defines the methods, timelines, and responsibilities associated with the electronic fulfillment of your purchases.

1. The Fulfillment Process

SEAMAE does not utilize physical logistics or postal services. All products are delivered digitally to ensure the fastest possible access for our global users.

Upon successful payment confirmation—whether via Fiat-to-Crypto onramps (Stripe, MoonPay) or Direct Web3 payments—delivery occurs through two primary channels:

Direct Email: An automated notification containing your license key, secure download link, or account credentials is dispatched to your registered email address.
Customer Dashboard: All assets are permanently stored in your SEAMAE account under “My Orders” or “Library” for instant retrieval.

2. Delivery Timeframes

We categorize fulfillment based on the nature of the digital asset:

Delivery Type	Timeframe	Applies To
Instant Automated	Immediate (5–10 Mins)	Software keys, gift cards, and automated license generators.
Manual Fulfillment	1–24 Hours	Bespoke software configurations or specialized accounts requiring Vendor verification.

Legal Note on Fulfillment: Fulfillment is deemed “Complete” at the moment our system logs a successful transmission of the data to your email or dashboard.

3. Regional Restrictions & Compatibility

While SEAMAE is a global marketplace, digital assets often carry geographical limitations imposed by the original software publishers.

Buyer Responsibility: You must verify the “Regional Compatibility” (e.g., Global, EMEA, US, Asia-Pacific) displayed on the product page before completing your purchase.
Activation Errors: SEAMAE is not liable for the inability to activate a product if you have ignored the regional lock warnings.

4. Zero Shipping & Handling Fees

Because we operate in a “Privacy-First” and “Digital-First” environment:

Shipping Cost: $0.00 (Permanently Free).
Import Duties: As digital content is generally exempt from traditional physical customs duties in most jurisdictions, no “Import Fees” apply. However, you remain responsible for any local Digital Services Tax (DST) or VAT required by your jurisdiction.

5. Non-Delivery & Resolution

If you have not received your digital asset within 24 hours, please follow these steps:

Verify Status: Check your SEAMAE Dashboard to ensure the payment has cleared.
Spam Filter: Review your email “Junk” or “Promotions” folders.
Vendor Contact: If the item is “Manual Fulfillment,” message the Vendor via the Order Page.
Support Escalation: Contact [email protected] for administrative intervention.

6. Security of Delivery

To protect your purchase, SEAMAE uses encrypted delivery channels.

One-Time Reveal: For high-security credentials, you may be required to undergo an additional 2FA check before the key is revealed in your dashboard.
Fraud Holds: In rare cases, our AML/CTF filters may flag a transaction for manual review. This may delay delivery by up to 6 hours while we verify the payment integrity.