Effective Date: December 6, 2025

SEAMAE TECHNOLOGY COMPANY LIMITED (“Seamae”, “we”, “us”) operates a global marketplace connecting buyers with trusted sellers of digital products. We are committed to ensuring a safe and secure shopping experience.

This Warranty Policy explains how we protect your purchases and outlines the coverage for software licenses, game keys, and digital accounts sold on the seamae.store platform.

1. Seamae Activation Guarantee

We offer a 100% Activation Guarantee on all products listed on our marketplace. Regardless of whether the item is sold by Seamae Official or a third-party Seller, we guarantee that:

  • The license key or digital product you receive will be valid and functional at the time of delivery.

  • The product will match the description provided in the listing (e.g., correct region, correct version).

If a product fails to activate or function immediately upon delivery, we will provide a replacement or a full refund in accordance with this policy.

2. Warranty Period

The duration of the warranty depends on the type of product purchased:

  • Lifetime License Keys: Covered for the lifetime of the software version. If a key is revoked due to a supplier error, we will replace it.

  • Subscription-based Accounts: Covered for the duration of the subscription period purchased (e.g., 1 month, 6 months, 12 months).

  • Standard Marketplace Warranty: For all other digital goods, a standard 7-day warranty applies from the date of purchase for reporting initial defects, unless the Seller specifies a longer period in the product listing.

3. What is Covered (Eligibility)

Our warranty service covers technical faults inherent to the product, including:

  • Invalid/Used Keys: The key appears as “Invalid” or “Already Used” upon the first activation attempt.

  • Revoked Licenses: The product stops working suddenly through no fault of the user.

  • Region Mismatch: The product delivered is locked to a different region than advertised (e.g., you bought “Global” but received “Europe only”).

  • Defective Accounts: Login credentials provided do not work.

4. What is Not Covered (Exclusions)

Seamae and its Sellers generally do not cover issues resulting from user actions or external factors:

  • Incompatible Hardware: Purchasing software that your computer does not meet the minimum requirements to run.

  • User Negligence: Purchasing the wrong edition or wrong region due to failure to read the product description.

  • Account Bans due to Misuse: We strictly do not cover accounts that are banned or suspended due to the user violating the game/software Terms of Service (e.g., using cheats, hacks, third-party bots, or toxic behavior).

  • Unauthorized Changes: If you change the email, password, or security questions of a purchased account without the Seller’s instruction, preventing us from verifying the defect.

5. Claim Process

If you encounter an issue, please follow this procedure to claim your warranty:

  1. Contact Support: You can message the Seller directly via the order page or contact Seamae Support at [email protected].

  2. Provide Evidence: To prevent fraud, you must provide digital proof of the defect. This typically includes:

    • A screenshot of the error message.

    • A full-screen screenshot showing the software/game client and the date/time.

  3. Troubleshooting: The Seller or Seamae Support will attempt to assist you in resolving the issue technically.

  4. Resolution: If the defect is confirmed:

    • Replacement: A new key/account will be sent to you within 24 hours.

    • Refund: If stock is unavailable, a full refund will be issued to your original payment method or as Store Credit.

6. Role of Seamae in Disputes

In cases where a third-party Seller refuses to honor a valid warranty claim:

  • Seamae Intervention: We will step in as the final arbitrator. If you provide valid proof of a defect, Seamae will use funds from the Seller’s account to refund you directly. Your money is safe with us.

7. Contact Information

For warranty claims, disputes, or support inquiries, please contact us:

  • Company Name: SEAMAE TECHNOLOGY COMPANY LIMITED

  • Email: [email protected]

  • Live Chat: Available 24/7 on our website.

  • Address: No. 01, Hoang Van Thai Street, Hoa Minh Ward, Lien Chieu District, Da Nang City, Vietnam.