Privacy Policy

Effective Date: May 24, 2025

1. Introduction

This Privacy Policy outlines Seamae’s commitment to protecting the personal data of our customers and users (“you”) when you access and use the services we provide. This policy applies to all personal data collected through Seamae’s website, applications, and other online distribution channels, including services that allow you to log in via Google, Facebook, or other third-party accounts.

2. Scope of Policy

This policy applies to:

  • Visitors and users of the Seamae website and applications.
  • Customers who purchase software, games, licenses, game accounts, social media accounts, digital products, or use our affiliate links and web advertising services.
  • Users who log in via third-party platforms such as Google and Facebook for convenient identity authentication.

3. Types of Information We Collect

A. Information Provided Upon Account Registration

  • Personal Details: Full name, email address, phone number, shipping address (if required for a transaction).
  • Login Credentials: Username, password (which is securely encrypted).

B. Information from Third-Party Logins

When you choose to log in using Google, Facebook, or a similar service, we only access basic profile information such as your name, email address, and profile picture, which is necessary for identity verification and to personalize your user experience.

C. Data Collected Automatically

  • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve your experience, analyze website traffic, and personalize content.
  • Transactional Data: Information related to your purchases, transaction history, account balance, and other transaction-related details.

4. How We Use Your Information

Your personal data is used for the following purposes:

  • To Provide and Operate Our Services: To authenticate your identity, process transactions, manage your account, and provide customer support.
  • To Customize and Improve Our Services: To collect and analyze data to enhance our product quality, user interface, and overall user experience.
  • For Communications and Marketing: To send you notifications about promotions, new product updates, and other marketing materials (only with your explicit consent, except for communications related to your transactions or legal requirements).
  • To Facilitate Secure Login: To offer a fast and secure login option via Google, Facebook, and other platforms for your convenience.

5. Data Collection and Security Measures

A. How We Collect Information

  • Directly from You: When you register for an account, make a transaction, participate in a survey, or contact our support center.
  • Automatically Through Technology: Through cookies, JavaScript, and other automated technologies when you use our website and applications.

B. Security Measures

  • Data Encryption: All sensitive information (such as passwords and transaction details) is encrypted using high-standard security protocols.
  • Access Control: Access to personal data is restricted to authorized personnel only on a need-to-know basis.
  • Regular Backups and Audits: Our systems are regularly backed up and audited to ensure data integrity and prevent data loss or unauthorized access.
  • Strict Internal Policies: We implement rigorous internal security procedures and provide staff training to safeguard customer information.

6. Sharing Information with Third Parties

We are committed to protecting your privacy:

  • We do not sell, trade, or rent your personal data to third parties without your consent, except as required by law.
  • Service Providers: We may share your information with trusted partners who provide services on our behalf (e.g., payment processors, third-party login authenticators like Google and Facebook). This information is shared only when strictly necessary, and our partners are required to adhere to equivalent data protection standards.
  • Legal Requirements: We may disclose your personal data if required by law or in response to a valid request from a competent public authority to address legal proceedings or investigate serious violations.

7. Your Rights and Choices

You have the right to:

  • Access Your Personal Data: Request to review the personal data that Seamae holds about you.
  • Rectify, Update, or Erase Information: Correct or update your information if it is inaccurate or request its deletion if it is no longer necessary.
  • Opt-Out of Marketing Communications: Unsubscribe from promotional emails using the link provided in the email or by contacting us directly.
  • Manage Cookies: You can configure your browser to refuse cookies. However, please note that this may affect your ability to use some features of our services.

8. Integration with Google, Facebook, and Other Third-Party Platforms

To enhance convenience and security, Seamae supports login integration with Google, Facebook, and other third-party platforms.

  • By using this feature, you authorize Seamae to access basic information (e.g., name, email, profile picture) from your third-party account.
  • This information is used for identity verification, personalizing your user experience, and optimizing service functionality.
  • We recommend that you review the privacy policies of these third-party platforms to understand how they handle your personal data.

9. Changes to This Privacy Policy

Seamae reserves the right to update, supplement, or modify this Privacy Policy at any time to reflect legal requirements or improvements to our security systems. Any changes will be published directly on our website and will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about your rights and our obligations.

10. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us:

  • Email: hotro@seamae.store
  • Phone: 0364032512
  • Addresses:
    • Seamae Branch 1: 128 Le Van Sy Street, Ward 10, Phu Nhuan District, Ho Chi Minh City
    • Seamae Branch 2: Alley 233, Tran Dai Nghia Street, Dong Tam Ward, Hai Ba Trung District, Hanoi
    • Seamae Branch 3: 24A Nguyen Huu Tho Street, Tan Hung Ward, District 7, Ho Chi Minh City
    • Seamae Branch 4: Lot A3-12, Le Duan Street, Hai Chau 1 Ward, Hai Chau District, Da Nang City